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If I don’t want to add my facility name or logo to the product and just want the National Hospital Week Week logo, do I still have to pay a set-up charge?
No. The set-up charge only applies if you add your logo or facility name. If you only want the event logo, then you will not pay a set-up charge.

If I order several different products from the catalog and want to add my logo or facility name to each product, will I just pay one set-up charge?
The set-up charge applies to each item. For example: if you order two different items and personalize each one, then you will pay the set-up charge listed for each item.

I want the National Hospital Week Week logo on a different item—one that is not shown in this product guide. Can you help me with this?
Absolutely! We can locate and imprint just about any item you are searching for. You will have to order the factory minimum for that item, but we are happy to work with you on special products.

Will it speed up production time if I order the factory minimum and do not personalize with my facility name?
No. Factory drop shipped items will be imprinted once the order is placed. The production time will be the same with or without the facility personalization added.

Will I receive a receipt for my credit card order?
Yes. A receipt will be e-mailed to you once the credit card is processed

Can I have items shipped to multiple addresses?
Yes; however, there will be a fee for each drop ship location.

Can I use my FED-X or UPS number for shipping?
Yes. Please provide the shipper number and desired shipping method when the order is placed.

Do I still have to order the minimum shown if I’m not going to personalize it?
Yes. The quantities listed are the factory minimum per order.

Are the minimums listed for each item absolute minimums?
Yes. The personalized minimums are factory required minimums.

Are there standard imprint colors for all items?
No. Each item is produced by a different factory that may have standard imprint colors that vary. Most factories will offer standard imprint colors like red, blue, white, black, etc. Call (800) 822-1923 to verify imprint color choices.

What is the standard production time?
Personalized orders typically require 10 - 15 business days production time plus shipping time. Some factories do offer a rush service, but an additional charge may apply for rush service. Call (800) 822-1923 for complete details on a specific item.

Are there discounts on larger quantities?
Large quantity, non-personalized orders should also use the personalized quantity price breaks listed for each item; however, these orders will not incur the personalization set-up charge. For orders greater than the quantities listed, please call (800) 822-1923.


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